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Name of Person Reporting Fault

1. Unless otherwise stated, equipment supplied by Frost Catering Equipment Pty Ltd is covered by a 12-month parts warranty and 12-month labour warranty.
2. Notwithstanding the above, warranties on equipment are subject to the applicable manufacturer's warranty terms. Frost Catering Equipment Pty Ltd will arrange for the repair or replacement of defective goods or parts in accordance with those warranty terms and applicable laws.
3. Warranty service is provided during the normal business hours of the applicable manufacturer, supplier or authorised service agent, excluding weekends and public holidays unless otherwise advised. Should emergency service be required outside those hours, the customer agrees to pay any applicable after-hours call-out fees charged by the service agent in accordance with their current rates and trading terms.
4. Warranty labour includes attendance within a 50km radius of the manufacturer's authorised service depot. Additional travel charges may apply beyond this area.
5. Where a warranty claim is accepted, Frost Catering Equipment Pty Ltd and/or the manufacturer or supplier will determine the appropriate remedy, including repair or replacement of defective goods or parts, in accordance with applicable warranty conditions and relevant laws.
6. Warranty does not cover consumable items or normal wear and tear, including quartz lamps, ceramic frets, spark probes, globes, glass, gaskets or blockages.
7. Equipment or components that fail as a result of operator error, misuse, abuse, neglect, unauthorised modification, inappropriate operation or normal wear and tear are excluded from warranty coverage. The customer will be responsible for all associated service, labour, travel and replacement part costs.
8. The customer may request that the service technician assess whether a repair is likely to be covered under warranty before commencing work. If the fault is determined not to be covered by warranty, the customer may elect not to proceed with the repair and will only be charged the applicable call-out fee.
9. The customer agrees to provide valid payment details when requesting service. Where the service call is determined not to be covered under warranty, Frost Catering Equipment Pty Ltd reserves the right to charge for any applicable call-out fees, labour, travel, parts or other services provided
10. All equipment is supplied by Frost Catering Equipment Pty Ltd. The customer agrees to provide all information required to process a warranty or service request. Where required by the manufacturer or supplier, the customer and/or end user must submit a warranty or service request directly through the manufacturer's nominated process and provide any information reasonably requested to assess the claim. Frost Catering Equipment Pty Ltd is not responsible for delays resulting from incomplete information or failure to complete the required process..
11. To the extent permitted by law, Frost Catering Equipment Pty Ltd is not liable for any indirect or consequential loss, loss of profits or business interruption arising from equipment failure, defective materials or workmanship.
12. Nothing in these Terms & Conditions excludes, restricts or modifies any rights, guarantees or remedies available to consumers under the Australian Consumer Law or any other applicable legislation